Back to vacancies

Team Assistant Concierge and Guest Services (m/w/d) (m/w/d)

Kulm Hotel

100%

01.06.2026

10 months

Apply now

This is what you move with us

Handling Guest Inquiries: You respond to written and telephone inquiries in a professional and service-oriented manner, working in close coordination with the Concierge Team.
Administrative Support: You assist the Concierge Team in daily operations by reliably managing administrative tasks and scheduling.
Data Management & Documentation: You maintain guest information and internal overviews, ensuring accurate and well-organized documentation of relevant data.
Process Optimization: You identify opportunities to streamline workflows and implement minor automation solutions using tools such as Power Automate or Zapier.
Backoffice Coordination: You keep track of tasks, deadlines, and internal communication, ensuring a smooth flow of information within the team.
Quality Assurance: You help monitor the tools and systems in use and contribute ideas for improving the overall guest service offering.

This is you

A structured, self-reliant work style with a strong sense of quality, discretion, and reliability.
Excellent verbal and written communication skills in German and English – any additional language, especially Italian, is a plus.
A passion for organization, strong digital skills, and confident use of MS Office applications.
A service-driven mindset: you see yourself as a supportive team member working behind the scenes – and you know that outstanding guest experiences are built on an excellent back office.

Benefits

At Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Apply now

Similar jobs

See all jobs

Nachtportier/ Night Auditor (m/w/d)

Grand Hotel Kronenhof

100%

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with usFront Office & Guest: Handling late check-ins and early check-outs, providing professional guest assistance via telephone, and fulfilling special guest requests.Valet & Luggage Service: Parking guest vehicles in the garage as well as assisting with luggage service and rooming.Night Audit: Completing the daily closing in the system (Opera Cloud), auditing outlet reports, and managing physical cash handling for the accounting department.Security & Control: Conducting regular security rounds, monitoring the fire alarm panel, and ensuring night-time peace and quiet throughout the premises.Preparation: Generating department reports, purchasing and posting newspapers, and providing shoe shine services for our guests. This is youExperience: A solid background in the hotel industry (preferably in the 5-star segment) and ideally previous experience in night shifts.IT Proficiency: Confident handling of PMS systems (Opera Cloud) as well as standard MS Office applications.Languages: Fluent in German and English; knowledge of Italian is a significant advantage due to our location and clientele.Commitment: A valid driver’s license and the physical fitness required for security rounds and luggage handling.Personality: A high sense of responsibility, absolute discretion, and a polished appearance that meets our luxury standards. BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Chasseur/ Voiturier (m/w/d)

Kulm Hotel

100%

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with usFirst Impression: Providing a warm, professional welcome to our guests upon arrival and ensuring the hotel entrance maintains a pristine appearance.Valet Service: Expert parking and retrieving of guest and hotel vehicles, including managing charging stations for electric cars.Luggage & Sports Service: Proactive assistance with luggage handling and professional oversight of the cloakroom and ski cellar.Vehicle Care: Providing manual car wash and cleaning services upon request or as needed.Logistics & Support: Running errands, distributing daily mail/newspapers, and ensuring seamless coordination with the Concierge and Front Office. This is youPassionate Host: A charismatic personality with excellent manners and a keen eye for detail.Confident Driver: Valid driver’s license (Category B) and extensive experience in handling high-end vehicles (both manual and automatic).Resilient Team Player: Physically fit, flexible, and happy to work outdoors in all weather conditions to go the "extra mile."Multilingual: Proficiency in German and English is required; Italian language skills are a significant advantage. BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Assistant Front Office Manager (m/w/d)

Grand Hotel Kronenhof

100%

Elevate Your Career to 1,800 Meters Above Sea Level and Become Part of the Kulm Group Family.Are you ready to redefine the luxury of mountain travel? Join our dynamic and international team at the Kulm Group. Together, we create unique luxury experiences for our guests and unforgettable memories.Why Grand Hotel Kronenhof?Pursuit of Excellence: Excellence is at the heart of everything we do. Every day, we strive to achieve the best and inspire both our guests and employees.Passionate Team: Work in a vibrant, international team that supports and motivates each other. Experience genuine teamwork and camaraderie.Career Opportunities: Unlock your full potential and grow with us. We are committed to your personal and professional development.Unique Culture: Be part of a work environment that values creativity, passion, and authenticity. Share your ideas and make a real impact.Become part of something extraordinary! This is what you move with usA Host at Heart: You are the first point of contact for our guests, ensuring smooth check-ins and check-outs while assisting with special requests.Leadership & Motivation: Support the Front Office team by providing training, managing schedules, and upholding the highest service standards.Process Optimization: Actively contribute to improving and refining operations to enhance efficiency and guest satisfaction.Discretion & Reliability: Handle guest requests, complaints, and sensitive information with the utmost professionalism and confidentiality.A True Team Player: Work closely with other departments to ensure a seamless guest experience. This is youPrevious experience in a similar role within luxury hospitality, with an understanding of the expectations of a high-end clientele.A true passion for hospitality, with a welcoming personality and impeccable appearance.Native German speaker with excellent English skills (additional languages are a plus).A strong team player with leadership qualities, staying composed even in high-pressure situations.A keen eye for detail, ensuring every guest experience is truly special. BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.