Front Office Agent (m/w/d)

Kulm Hotel

100%

01.12.2026

Season (3-4 months)

This is what you move with us

As a Front Office Agent, you are often the first and last point of contact for our international guests. In this role, you combine genuine warmth with the precision of 5-star hospitality, turning every stay into an unforgettable experience.Your Responsibilities:

The First Impression: Heartfelt check-in & check-out, professional rooming, and competent guest support throughout their entire stay.
Service Excellence: Active contribution to a smooth daily front office operation according to the high standards of "The Leading Hotels of the World" (LHW).
Coordination: Handling and processing reservations via Protel, as well as reliable cash management.
Communication: Confident handling of guest inquiries and complaint management with tact and diplomacy.

This is you

Foundation: Completed vocational training in the hotel industry and (initial) professional experience at the front office of a luxury or upscale hotel.
Languages: Fluent in German and English. Additional languages are a welcome asset.
IT Skills: Proficient in using Opera Cloud and MS Office.
Personality: You stand out through your well-groomed appearance, a resilient nature, and a genuine passion for the art of service.

Why the Kulm? We offer you a workplace in one of the most exclusive locations in the world. Look forward to a motivated team, attractive benefits within the Kulm Group, and the opportunity to gain valuable experience in a tradition-rich environment.Ready for the Kulm Spirit? We look forward to receiving your application!

Benefits

At Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Apply now

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