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Concierge (m/w/d)

Grand Hotel Kronenhof

100%

01.12.2026

Season (3-4 months)

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This is you

Guest care at the highest level: Warm reception of our guests and ensuring smooth, professional service at the Concierge desk.
Luxury Standards: Consistent compliance with and active application of Leading Quality Assurance (LQA) and Forbes standards throughout the guest journey.
Fulfilling individual wishes: Personalised assistance ranging from insider recommendations and restaurant bookings to organising tailor-made experiences in the Engadin.
Coordination & Logistics: Seamless organisation of arrivals and departures, luggage and valet parking services, as well as coordinating all shuttles and transfers.
Relationship Management: Building and maintaining excellent relationships with local partners, mountain railways, event organisers, and regional service providers.
Cross-departmental Communication: Ensuring a flawless flow of information within the Concierge team and close collaboration across all departments.
Fleet & Equipment Maintenance: Overseeing the proper care and upkeep of the hotel fleet and operational equipment.

This is what you move with us

Professional Experience: Several years of experience as a Concierge within the 5-star hotel industry.
Luxury Service Standards: Sound knowledge and practical experience with LQA and Forbes standards.
Local Knowledge & Passion: Excellent knowledge of the Engadin region and local area, or the motivation to acquire it quickly.
Composure & Presence: Exceptional hospitality mindset, diplomatic negotiation skills, absolute discretion, and a polished appearance.
Working Style & Mobility: Independent, highly structured approach to work, digital proficiency, and a valid Category B driving licence.
Language Skills: Business fluent German and English; additional foreign languages are an asset.

Benefits

At Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

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