Back to vacancies

Concierge (m/w/d)

Grand Hotel Kronenhof

100%

01.12.2026

Season (3-4 months)

Apply now

This is you

Guest care at the highest level: Warm reception of our guests and ensuring smooth, professional service at the Concierge desk.
Luxury Standards: Consistent compliance with and active application of Leading Quality Assurance (LQA) and Forbes standards throughout the guest journey.
Fulfilling individual wishes: Personalised assistance ranging from insider recommendations and restaurant bookings to organising tailor-made experiences in the Engadin.
Coordination & Logistics: Seamless organisation of arrivals and departures, luggage and valet parking services, as well as coordinating all shuttles and transfers.
Relationship Management: Building and maintaining excellent relationships with local partners, mountain railways, event organisers, and regional service providers.
Cross-departmental Communication: Ensuring a flawless flow of information within the Concierge team and close collaboration across all departments.
Fleet & Equipment Maintenance: Overseeing the proper care and upkeep of the hotel fleet and operational equipment.

This is what you move with us

Professional Experience: Several years of experience as a Concierge within the 5-star hotel industry.
Luxury Service Standards: Sound knowledge and practical experience with LQA and Forbes standards.
Local Knowledge & Passion: Excellent knowledge of the Engadin region and local area, or the motivation to acquire it quickly.
Composure & Presence: Exceptional hospitality mindset, diplomatic negotiation skills, absolute discretion, and a polished appearance.
Working Style & Mobility: Independent, highly structured approach to work, digital proficiency, and a valid Category B driving licence.
Language Skills: Business fluent German and English; additional foreign languages are an asset.

Benefits

At Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Apply now

Similar jobs

See all jobs

Front Office Agent (m/w/d)

Kulm Hotel

100%

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with usAs a Front Office Agent, you are often the first and last point of contact for our international guests. In this role, you combine genuine warmth with the precision of 5-star hospitality, turning every stay into an unforgettable experience.Your Responsibilities:The First Impression: Heartfelt check-in & check-out, professional rooming, and competent guest support throughout their entire stay.Service Excellence: Active contribution to a smooth daily front office operation according to the high standards of "The Leading Hotels of the World" (LHW).Coordination: Handling and processing reservations via Protel, as well as reliable cash management.Communication: Confident handling of guest inquiries and complaint management with tact and diplomacy. This is youFoundation: Completed vocational training in the hotel industry and (initial) professional experience at the front office of a luxury or upscale hotel.Languages: Fluent in German and English. Additional languages are a welcome asset.IT Skills: Proficient in using Opera Cloud and MS Office.Personality: You stand out through your well-groomed appearance, a resilient nature, and a genuine passion for the art of service.Why the Kulm? We offer you a workplace in one of the most exclusive locations in the world. Look forward to a motivated team, attractive benefits within the Kulm Group, and the opportunity to gain valuable experience in a tradition-rich environment.Ready for the Kulm Spirit? We look forward to receiving your application! BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Reservations Agent (m/w/d)

Kulm Hotel

100%

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with usCompetently handle reservations for individual and group guests as the first point of contact, ensuring the highest level of professionalism and proactive attention to detail Maintain and update guest databases with the utmost accuracy, contributing significantly to guest satisfaction and loyalty Address and resolve guest complaints promptly and with sensitivity, always finding the most suitable solution in a discreet and efficient manner Manage multichannel communication, responding to all incoming enquiries by phone and email Coordinate with other departments to ensure optimal alignment between room and event occupancy and our F&B and Spa offerings Support the Reservations Manager with administrative tasks, ensure adherence to our high standards, and contribute to the continuous improvement of our products This is youCharisma and friendliness with a natural warmth and refined manners, combined with a keen sense for the needs of discerning guests Team spirit and flexibility, with excellent communication skills and the ability to adapt in a dynamic work environment Experience in luxury hospitality, with completed vocational training and at least two years of experience in a 5-star hotel in Front Office or Reservations Strong language skills in German and English (written and spoken); additional languages such as Italian are an advantage Technical proficiency in Opera Cloud, Microsoft Word, Excel, and Outlook, as well as experience managing online booking channels Exceptional organisational skills and customer focus, ensuring precise planning, discreet guest relations, and outstanding service delivery BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Luxury Housekeeping Specialist (m/f/d) – 5-Star Swiss & LQA Standards (m/w/d)

Kulm Hotel

100%

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: Are you an experienced housekeeping professional with a proven track record in 5-star luxury hospitality?At the Kulm Group, we deliver world-class service defined by 5-star Swiss tradition, Forbes Travel Guide, and LQA standards. We are seeking dedicated, detail-oriented experienced Room Attendants who take pride in flawless presentation, discreet service, and maintaining the highest standards of luxury housekeeping.Your Responsibilities:Flawless Room Maintenance: Daily cleaning, turndown (evening service), and deep maintenance of guest rooms and luxury suites in strict accordance with 5-star Swiss, LQA, and Forbes Travel Guide guidelines.Eye for Detail: Ensuring pristine presentation of furniture, luxury textiles, floral arrangements, and guest amenities to create an unforgettable first impression.Public & Guest Area Care: Assisting with the upkeep of high-profile guest areas, public rest spaces, and back-of-house logistics as required.Guest Delight & Service: Managing minibar replenishment, handling guest requests with utmost discretion, and delivering personalized service touches.Quality & Hygiene: Adhering strictly to hotel hygiene protocols, safety regulations, and efficient linen/inventory management. This is you:Minimum 2–3 years of experience as a Room Attendant strictly in a 5-star luxury hotel (experience in top-tier Swiss or Alpine luxury properties is strongly preferred).Standard Knowledge: Solid understanding of LQA (Leading Quality Assurance) and/or Forbes Travel Guide standards in housekeeping.Mindset & Discretion: Absolute reliability, physical resilience, impeccable manners, and complete discretion when interacting with high-net-worth international guests.Language Skills: Functional conversational skills in English OR German (ability to follow instructions, safety standards, and guest requests); Italian is a strong advantage.Appearance: Flawless personal grooming and a professional demeanor at all times.What We OfferWork in World-Class Properties: Be part of an award-winning housekeeping team in the heart of the Swiss Alps.Professional Environment: Structured workflows, clear quality benchmarks, and continuous training in luxury standards.Attractive Package: Competitive seasonal compensation, employee accommodation in the Engadin, subsidized meals in our staff restaurant, and exclusive group benefits.Do you meet the 5-star experience requirements?We look forward to receiving your complete application (CV and employment references). BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.